The new era of remote work.
Already published in 2010 Rework by Jason Fried is a perfect handbook for decentralized organizations. Tools that used to be out of reach are now easily accessible. Technology that cost thousands is now just a few pounds or even free.
Stuff that was impossible just a few years ago is now simple.
Smarter Hardware and Software
As computer hardware and networking equipment become more complicated, software is catching up to ease the burden of managing it.
Virtualization is the norm in many businesses, and AI is playing a valuable role in adopting new equipment in a seamless manner. Cloud-based operations often rely on provisioning virtual hardware in response to changing demand, and AI is at the core of making these decisions.
Big Data Analysis
The Internet of Things is slated to continue tremendous levels of growth. However, data is only useful if it can be effectively analyzed, and the AI designed to make the most of the IoT is being developed and deployed at a rapid pace. Users will be able find suggestions hidden in the data that would otherwise be lost, and, when combined with automation, the IoT will cut back on labor costs. These advantages aren’t just for enterprise-level companies, and smaller businesses sometimes have even more to gain by combining the IoT with AI.
Virtual Customer Service
People are generally happy with online customer service interfaces, and some people prefer to avoid talking directly with human customer service representatives. However, automated customer service in the past has provided a cumbersome and limited experience. Bots designed to help the customer with their problems have gained a bit of a presence already, and they’re expected to become significantly more powerful throughout 2018. As AI specific to companies’ needs becomes even more powerful, these bots will become even more prevalent.
The rise of Business Process Automation
Automation, as always, remains a top goal for businesses as it cuts back on expenditures. BPA tools are becoming better at general tasks, making them applicable to a wider range of businesses. Furthermore, machine learning can enhance BPA significantly, leading to even wider adoption. Again, this technology can cut back on labor expenses by making individual employees more effective.